In many cases, yes. Medicare, Medicaid, and most major insurance plans cover durable medical equipment when it is medically necessary and prescribed by a doctor. Coverage details vary by plan — call or text 800-929-5044 and we'll check your specific coverage for you.

We work with Medicare, state Medicaid programs in New York, Florida, Maryland, North Carolina, and Washington DC, and more than 50 plans — including Humana, Aetna, Cigna, UnitedHealthcare, BlueCross BlueShield, Fidelis Care, Healthfirst, and MetroPlus. See our Insurance page for the full list in your state.

Medicare Part B generally covers a hospital bed as durable medical equipment when your doctor documents that it is medically necessary for use in your home. We handle the paperwork and bill Medicare directly.

That depends on your plan, deductible, and coverage level — many patients pay little or nothing. Before anything ships, we verify your benefits and tell you exactly what, if anything, you'll owe. No surprises.

Yes. We work with state Medicaid programs in New York, Florida, Maryland, North Carolina, and Washington DC, as well as many Medicaid managed-care plans such as Fidelis Care, Healthfirst, and MetroPlus. Call or text 800-929-5044 and we'll confirm your plan.

The fastest way is to call or text 800-929-5044 with your insurance card handy. Our team verifies your benefits directly with your plan and tells you exactly what's covered — before anything ships.

Yes. If an item isn't covered by your plan — or you'd simply rather not go through insurance — call us and we'll walk you through your options and pricing.

If you are going through insurance — yes, a prescription or order from your doctor is required. We can work directly with your doctor's office to obtain the paperwork.

Call or text us at 800-929-5044, send a message through our Contact page, or have your doctor, case manager, or discharge planner send us the order. We take it from there — insurance verification, paperwork, and delivery.

We work with care teams every day. Visit our Care Teams page, call 800-929-5044, or send over your prescription via Parachute Health, and we'll coordinate the equipment, documentation, and delivery timed to your patient's discharge.

Yes. Give us your doctor's name and office number, and we'll request the prescription and any needed paperwork directly from their office — you don't have to chase documents yourself.

Your name and delivery address, your insurance card, and your doctor's information. If it's a hospital discharge, the discharge planner can send us everything directly.

Absolutely. Family members and caregivers call for their loved ones every day — we just need the patient's information and insurance details to get started.

We deliver across New York, Florida, Maryland, North Carolina, and Washington DC from our locations in Brooklyn NY, Glen Burnie MD, Hialeah FL, and Denton NC.

Timing depends on the item and your insurance verification. Hospital-discharge orders are prioritized — tell us the discharge date and we'll work to have everything ready on time. Usually it's next-day delivery, and in some cases we even offer same-day delivery.

Yes. We deliver directly to your home and set up the equipment so it's ready to use — direct-to-home delivery and setup is a core part of our service.

Brooklyn, NY (718-852-8222), Glen Burnie, MD (443-720-0724), Hialeah, FL (305-820-0650), and Denton, NC (336-859-0504). For any location, you can always call or text our main line at 800-929-5044.

Yes — we're headquartered at 674 Myrtle Avenue in Brooklyn and deliver throughout New York City and New York State.

More than 80 products across hospital beds, wheelchairs and mobility aids, CPAP and sleep therapy, oxygen and respiratory care, diabetes monitors including the Dexcom G7 and FreeStyle Libre 3, wound care, incontinence supplies, bath safety, and orthopedic braces. Browse the full catalog on our Products page.

Call or text 800-929-5044 and we'll help troubleshoot, arrange service, or process a replacement — including the insurance paperwork when applicable.

Yes. After more than 20 years serving the community as White Aid Medical, we are now Avista Medical — same team, same phone numbers, same commitment to care, now serving five states.

Use the Pay My Bill page on this site, or call us with any billing questions and we'll walk you through it.

Durable medical equipment (DME) is medical equipment made for repeated use at home — things like hospital beds, wheelchairs, walkers, CPAP machines, and oxygen equipment. Because it's medically necessary, DME is often covered by Medicare, Medicaid, and private insurance with a doctor's prescription.

Yes. We carry continuous glucose monitors including the Dexcom G7 and FreeStyle Libre 3, and we can bill them through many insurance plans. Call or text 800-929-5044 to check your coverage.

Yes. We carry CPAP and sleep therapy equipment and supplies. A prescription is required — we can obtain it from your doctor and check your insurance coverage for you.